Policies + FAQs
General
What services do we offer?
We offer a complete beauty experience delivered to your door. Our services include manicures with regular polish and Shellac, a longer lasting polish, as well as gel and acrylic manicures to customize added length and strength to your natural nails. We offer full spa pedicure services with a selection of regular or Shellac polishes.
Our lash services include extensions with your choice of glamourous or natural look. And a lash lifts with tints for a natural but impactful look without added lashes (commonly known as lash perm).
We offer hair and makeup for any occasion. Whether you are looking for a classic look for your professional photos or a bridal party, our team of expects will create the look you envision.
For a complete list, visit our Service Menu.
How does booking work?
Fill out a booking request form and we will confirm your appointment within 24 hours. We’ll take your credit card details to confirm your booking. For last minute appointments or urgent need for selfcare, call us at 647-874-1477 or book your mobile services online or on the Mindbody app and someone from our team will contact you.
How can I make changes to my appointment?
We will do our best to accommodate all requests last minute, we just ask at last 48 hours notice for significant changes. Contact us directly by phone or email.
We are a big group. Can you accommodate us?
Of course! We do small groups and corporate events. Fill out our request form with the exact details and we will get in touch to firm up your booking.
What type of products to do you use?
We want all our services to be the most premium and luxurious experience for you. We perform our manicures and pedicures with LOVEFRESH, an all-natural lotion and sugar scrub made in Toronto, and we use premium brands such as CND and OPI polishes. Our lash and makeup services are also performed with professional quality products.
What measures are we taking for COVID-19?
Our certified technicians wear masks, face shields and gloves for all services. We use disposable nail files, buffers, and foot files. All our stainless-steel tools (reusable tools) are disinfected and sterilized. Table and chairs are always disinfected between clients. Sanitation has always been of the upmost importance for our team. Check our Policies page for more details.
Payment and Cancellations
How does payment work?
For nails and lash services we take a 25% deposit to hold your booking and the remaining balance will be charged after you receive the services. For hair and makeup services, we take a 50% non-refundable deposit at the time of booking.
What about tipping?
An automatic gratuity of 18% is charged to each booking. This goes directly to the technician. For additional gratuity on your card, please inform our booking manager. Cash tips on-site are always welcome.
How do I cancel my appointment?
We require a minimum of 48 hours notice to cancel or reschedule your appointment without a charge. With less than 48 hours you will be charged 50% of the total cost of your services and within 24 hours you will be charged the full amount for services.
Can I buy a gift card?
Travel and Tardiness
Is there a travel fee?
What if I am late for my appointment?
More than 20 minutes late will result in your appointment being cancelled and charged the full amount. We will do our best to work around your busy schedule. In case of an emergency or last-minute change, please call the salon at 647-874-1477.
What if my technician is late for my appointment?
We all know that getting around the city and finding parking in Toronto can be challenging so we include a buffer in our travel time for the unexpected. We will contact you if your technician is running behind. Please allow up to 15 minutes past your appointment start time in case of delays. If your technician is more than 20 minutes late, you have the right to cancel the appointment without penalties.
Client Feedback
Where can I leave a review for my service?
What if there is an issue with my technician or my service?
Our team is carefully selected and trained to perform at the highest standards. Despite our best efforts to provide you with the best experience, we acknowledge you may need to inform us of issues with lateness, professionalism, and quality of service. We kindly ask that you email us at hello@bside.hexcode.ca describing the issue along with a photo within 48 hours from your appointment (early chipping for regular polish is 3 days and gel and lashes is 7 days). We greatly appreciate all client feedback.
Preparing for Your Services
How can I prepare myself for the service?
We require good lighting, a table, two chairs, access to water, and a plug. We can provide a table if requested.
Can I do services at my venue or does it have it be at home?
Garden parties, private patios, your workspace. You choose the location, we come to you. Check that your venue meets our requirements for services.
Can I use my own tools or products?
Yes, we can use your own nail polish though we cannot guarantee the longevity of your polish. Our certified technicians provide all tools which will be sanitized with medical grade disinfectants.
Allergies and Sensitivities
How do you handle allergies or sink sensitivity?
You are required to disclose any allergies or skin sensitivities in your appointment request. You should also inform your technician if you have any allergies or skin sensitivities before your appointment. You may be asked health questions related to your services. All health and personal information are always kept confidential.
Some of our products include almond, grapefruit, and pineapple. Please notify your technician of any allergy concerns before you begin your service.
What happens if I have an allergic reaction to my lashes?
You will be provided with the proper aftercare for your lashes and asked to sign a waiver that you understand the risks. Allergies can develop over time or you can be sensitive to different products. If you experience an allergic reaction within 3 days of your appointment, we will remove your lashes at our salon at no cost to you, but no refund will be issued for the lash application.